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Can a customer edit an order set for the future?

No; all orders are paid and closed once they have been placed by the customer. The venue operator can void the original order and create a new one if there is an error or major change requested.

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Can I have different store hours based on Order Type?

Yes, each order type has it’s own availability. For instance, you could have Carry Out orders available from 11am-10pm and Delivery orders only available from 11am – 7pm.

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Can my customers save their account information and order history?

Yes, customers can create an account using Facebook or by registering directly with e|tab. Once they have an account and log in, we can offer them their last five orders for simple reordering [...]

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Is the fixed monthly fee charged per location?

Yes, the fixed monthly cost of $139.99 is per unique location, as each instance of your restaurant may have unique menu items or other special requirements and each location is treated as a [...]

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Does the convenience fee model include all costs associated with the transaction?

No, the convenience fee model covers all costs associated with our software as a service (SaaS); credit cards fees are billed separately at a fixed rate of 2.75% + 10¢ per transaction.

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How will I let my customers know that my restaurant now offers online ordering?

e|tab can provide both Basic and Advanced marketing support for your restaurant. Basic resources range from free guides to low cost, template based solutions. Advanced resources can range from [...]

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Who is responsible for creating the graphics for my Web/mobile ordering page?

e|tab has a professional design team in-house that will assist in creating your branded template site. All you need to do is supply your logo, any desired artwork and your brand colors.

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How do I receive payment for customers’ orders placed through e|tab?

e|tab directly deposits proceeds from your customer transactions into your account via ACH the very next day.

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How do I know that a customer has paid for their order?

ALL orders placed via e|tab are prepaid at the time of ordering – with no exceptions. Transactions are verified and completed before the restaurant ever receives a request to fulfill an order.

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Do I need an Internet connection to use e|tab?

Yes, e|tab requires an Internet connection to speak with our secure cloud software.

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