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Can I have different store hours based on Order Type?

Yes, each order type has it’s own availability. For instance, you could have Carry Out orders available from 11am-10pm and Delivery orders only available from 11am – 7pm.

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Who is responsible for creating the graphics for my Web/mobile ordering page?

e|tab has a professional design team in-house that will assist in creating your branded template site. All you need to do is supply your logo, any desired artwork and your brand colors.

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Do I need an Internet connection to use e|tab?

Yes, e|tab requires an Internet connection to speak with our secure cloud software.

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Can customers place orders in advance?

Yes, e|tab allows for orders to be placed up to a week in advance and for any day part that orders are normally allowed. Example: An order may be placed on Monday for 1:30pm pickup on Tuesday.

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Can I set custom Discount and Promotion codes?

Yes, you can create unique discount or promotion codes for either a specific dollar amount or percentage off the order total. Please contact your agent for assistance with your first setup.

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I lost my Username and/or Passwords, how do I recover them?

Please contact your sales agent or an e|tab representative.

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Do I have to manage every order that comes in?

e|tab will enhance your workflow by sending orders to your kitchen based upon a custom lead time set by you. For instance, if a customer places an order to be picked up at 5pm and it takes 15 [...]

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I have existing Epson kitchen printers – do I need to buy more?

In most cases e|tab can utilize existing Epson printers that are connected to a local network. The only required printer needed to do this is the Epson T20II-I “Omnilink” smart printer – [...]

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If my Internet goes down, can I still receive orders?

Yes. If you signed up for email and/or text alerts any orders that are placed while your Internet service is down will arrive as a text or email on any mobile data-enabled device.

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How can I void an order?

With the e|tab Order Management app, available in the iTunes App Store, you can void orders with authorized management credentials. Simply locate and select the order and click the “Void” button. [...]

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